Our Commitments
Our Commitments
At Robinson Mortgage, we’re committed to providing you with a smooth, simple and streamlined mortgage experience. Not only that, but we’re committed to you. One of the benefits of working with a mortgage professional is that we work for you, with no hidden costs. We aren’t motivated to sell you something that isn’t perfect for your personal situation and your financial state. It’s a relationship built on trust, and we are committed to earning and re-earning your trust every step of the way.
Here’s our commitment to you.
Frequent contact once your file goes live
To deliver peace of mind, we will reach out virtually every day to make sure you have everything you need and that you’re feeling comfortable with the progress of your financing. You’ll have every opportunity you need to ask questions, get clarification, and let us know exactly how we’re doing.
Rock solid pre-approval
After your application has been submitted and you’ve received formal pre-approval, we guarantee that your pre-approval will be honoured—as long as everything checks out with regard to the lender’s final property appraisal and there are no significant changes in your employment, credit or financial situation.
Long-term monitoring of your rate
Once your mortgage kicks in, we don’t say goodbye. In fact, we keep tabs on the changing market rates throughout the term of your mortgage to see if you have an opportunity to find a better interest rate. If we see an opportunity for you to save, we’ll reach out. It’s a great bonus to make sure you’re always getting the best rate, and the lowest possible cost of owning your home.
Locking in your variable rate
If you opt for a variable rate at first and you want to switch to a fixed rate, we guarantee that we’ll find the best fixed rate on the market. You won’t be bound to your current lender. We’ll even monitor your variable rate during your term and let you know if we think it’s a good time to lock in at a fixed rate.
Treating you like a valued partner
We don’t treat people like numbers. We treat people like humans. The mortgage industry involves a lot of fancy algorithms and financial functions to calculate how much you can borrow, but we understand that behind every calculation is a person, a family, a home, a life. We treat every interaction with respect and care, because that’s how we like to be treated. It’s how we’ve always done business with our clients in the Fraser Valley, and it’s how we’ll always operate. In other words, we treat you like family.
Want to work with us? Let’s get started. It’ll be worth it, we guarantee.
Let’s get moving
Why wait? Let’s get you started on the path to finding the perfect mortgage. A new home or major mortgage savings are just a few clicks away.
